The paperless office, ballyhooed as the imminent future by Business Week in 1975 has been notable largely for its non-occurrence. In fact the entire concept has been redefined as we come to recognize that, in many markets, paper is not being used less so much as it is being used differently. I will talk about the trends in paper use both in terms of volume and in applications. Paper has gone from a static repository to take on more active rolls at the on-ramp and off-ramps of the electronic web that connects us, the protection and security of our information as well as, increasingly a component of smart document systems. Through analysis of this data I will show how the technologies we are developing can and will materially change our relationship with print, information and document intensive work practices and services.