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Volume: 54 | Article ID: art00006
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Web-Based Diagnosis Tool for Customers to Self-Solve Print Quality Issues
  DOI :  10.2352/J.ImagingSci.Technol.2010.54.4.040503  Published OnlineJuly 2010
Abstract

Print quality is an important factor for customer satisfaction. Resolving print quality issues poses special challenges for a manufacturer's support organization. The authors have developed a troubleshooting website to enable customers to self-solve many of their print quality issues. The diagnosis is based on images of printed test pages that contain highly accurate simulations of potential print quality defects. The authors review the process for developing the website, the organization of its content, a validation framework to efficiently verify its correctness, and the steps to simulate print quality issues. The tool has been deployed for more than a dozen color laser printers and used by hundreds of thousands of customers.

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  Cite this article 

Roy Kumontoy, Kainlu Low, Maria Ortiz, Chulwoo Kim, Pilsung Choe, Sugani Leman, Kristen Oldenburger, Mark Lehto, Xinran Lehto, Hector Santos-Villalobos, Hyung Park, Jan Allebach, "Web-Based Diagnosis Tool for Customers to Self-Solve Print Quality Issuesin Journal of Imaging Science and Technology,  2010,  pp 40503-1 - 40503-13,  https://doi.org/10.2352/J.ImagingSci.Technol.2010.54.4.040503

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Copyright © Society for Imaging Science and Technology 2010
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